Microsoft 365 support for your business
Business email not working, staff locked out or moving email and files? Tell us what you need. We explain your options and costs in plain English. Sydney-based, helping businesses Australia-wide.
Email and sign-in problems
Help with business email and staff accounts.
Moving business email and files
Plan what moves, when and at what cost.
Help after setup
Agree who handles accounts, files and ongoing support.
Email, files and staff accounts
Perhaps a staff member cannot sign in, you are moving business email, or nobody is looking after accounts and permissions. Tell us which part needs attention. We can then discuss a repair, a migration or ongoing administration.
Moving business email to Microsoft 365?
If your team uses Google Workspace, Zoho Mail, an Exchange server or another mail provider, tell us which service you use and roughly how many mailboxes need to move. You do not need to know the technical steps.
We discuss email, shared calendars, files, domain access and any systems that depend on the current service. The plan sets out what moves, user preparation, timing, validation and a fallback approach before a cutover is agreed.
Read the business migration checklist or discuss your email move. Need wider computer and staff support too? See business IT support.
What we can help with
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Migration planning & execution
Plan mail, file and app migration with validation, backup and rollback arrangements, and an agreed cutover window.
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Shared files and team access
Configure Teams, SharePoint and OneDrive permissions around your teams, sharing requirements and data access.
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Licensing that fits
Review plans, user counts and renewal commitments against the features your business needs.
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Protecting staff accounts
Discuss sign-in protection, access rules and account monitoring. Your scope confirms the controls and licences required.
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Cloud backup
Review built-in retention and recovery features, then scope independent Microsoft 365 backups where needed.
Request a Microsoft 365 review
Share a short outline of your requirements. We will discuss the scope and next steps before you decide how to proceed.
What happens after you enquire?
- Tell us your user count, current licences and the change you are considering.
- We review migration dependencies, permissions, security and backup requirements.
- Review the recommended plans, project scope and recurring costs.
Your name and email are enough to start. A short outline helps us prepare. Please leave passwords and confidential records out of this form.
Include licence renewals, migration and ongoing administration in the same cost comparison. Compare IT support scope and costs.
Prepare your enquiry
Choose an optional starting point, then add the details you know. Keep passwords and confidential records out of your message.
Nothing is sent until you submit the enquiry. Your existing message will be kept.
How we work
Assess & plan
What you have, what should move, what it will cost — in plain English.
Plan the change
Agree staged cutover, user communication, validation and recovery arrangements around your business hours.
Manage & optimise
Ongoing administration, licence reviews and security tuning as you grow.
A useful starting point: how many people use Microsoft 365, what is not working, and what you want to change. Keep passwords and private records out of your enquiry.
Planning your first conversation with CMSITServices that pair with Cloud & Microsoft 365
Microsoft 365 and cloud services: your questions answered
Can CMSIT review our Microsoft 365 licences?
We can discuss plan suitability, user counts and renewal commitments. Share your current plan names and renewal dates so the review considers the work your users do and any existing term.
What should a Microsoft 365 migration plan cover?
Include source systems, data size, permissions, identity, user communication, cutover timing, validation and recovery options. Agree responsibilities and a fallback approach before moving production data.
Are backup and security included with Microsoft 365 support?
The scope varies by licence and service agreement. Confirm retention, independent backup requirements, MFA, device management, monitoring and response responsibilities rather than assuming all are included.
Ongoing Microsoft 365 support for a small business
A migration is a project; looking after Microsoft 365 afterwards is an ongoing responsibility. If nobody owns that work, ask for an administration scope covering new starters, leavers, shared mailboxes, file access and licence renewals. Confirm who authorises changes and who can help when the owner or office manager is away.
What should you ask a Microsoft 365 support provider?
- Ownership: confirm that your business controls its tenant, domain and recovery contacts, with provider access assigned through an agreed secure process.
- Support coverage: list the users and applications covered, service hours, escalation and work that needs a separate quote.
- Costs: separate Microsoft subscriptions, recurring administration, migration work, backup and any onsite attendance.
- Handover: agree how existing permissions, open issues and documentation will be reviewed when changing providers.
For a move, use the Microsoft 365 migration checklist. For ongoing computers and staff support, compare managed IT support. To discuss Microsoft 365 administration or migration, start with your team size and what needs attention; leave passwords out of the form.